HP LaserJet 100 color MFP M175nw: printing problem

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Level 1

39 points

HP LaserJet 100 color MFP M175nw: printing problem

Hello,

My printer refuses to print for some time more than one page at a time. After each page, the display shows: "Unexpected size in tray 1 / Load A4 / Press [OK]".

I must therefore press the "Ok" button after each page. This is really not practical to print a lot of pages.

The settings seem correct. Nevertheless I tried to adjust them again and I have reinstalled everything that can be done. In vain.

Do you have a solution for me?

Thank you for your possible answers.

Posted on Jun 27, 2015 1:55 AM

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Answer 1

greg sahli

Level 7

25,508 points

Jun 27, 2015 8:50 AM in response to RN

First you should clarify for us -

Are you using Letter-size paper or A4?

Do you have the correct size selected in the print dialog?

("tried to adjust them" doesn't make it clear)

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Answer 2

RN Author

Level 1

39 points

Jun 27, 2015 10:12 AM in response to greg sahli

I'm using A4 and the correct size is selected in the print dialog ("Def. Paper Size"). I've also selected A4 in "Tray Size 1" (and I've tried "Any size" too). No changes.

("tried to adjust them" = settings reset and readjusted - sorry for my english)

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Answer 3

greg sahli

Level 7

25,508 points

Jun 27, 2015 8:52 PM in response to RN

Please try this:

Reset Printing System, then Add the printer in Print & Scan prefs again.

Mac OS X: How to reset the printing system - Apple Support

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Answer 4

RN Author

Level 1

39 points

Jun 27, 2015 11:29 PM in response to greg sahli

Already done without results.

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Answer 5

greg sahli

Level 7

25,508 points

Jun 28, 2015 5:22 AM in response to RN

OK, Thanks for trying. Sounds like a driver problem to me. (but it could be hardware - paper sensor, etc)

Since the printing part of that model uses the PCL6 (HP standard page description language), you can experiment with other HP laserjet drivers or even generic PCL to see if they will work.

If you have any other computer, you should try it to see if you get similar error messages.

And you should ask for help at HP's forums.

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Answer 6

RN Author

Level 1

39 points

Jun 28, 2015 6:44 AM in response to greg sahli

Thank you very much for your advice.

But if I use the printer as a copier (without connection to the computer), the problem remains.

Perhaps a firmware problem... (Or paper sensor)

And no possible help at HP's forums for the moment..

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